LEARNING OBJECTIVES:

How to apply the visualization tools and techniques for teams to reflect together in a spirit of continuous improvement and then report, at scale, on the aggregated feedback so that leaders can make informed decisions to adjust strategies based on team insights.

The Retrospective Radar is a visualization tool and technique for teams to reflect together in a spirit of continuous improvement. The Retrospective Radar itself is a helpful overlay of Pat Kua’s ‘Retrospective Starfish’ for prioritizing learnings and new ideas for upcoming work and places it over Stephen Covey’s ‘Circles of Control, Influence, and Concern’. The result is a visual way for team members to identify and prioritize their own work in the Circle of Control while elevating feedback and requested changes to their direct manager (Circle of Influence) and sharing systemic issues or system-wide new ideas directly with Senior Leadership (Circle of Concern).

What’s distinct about the Retrospective Radar is how qualitative feedback is aggregated, quantified, and prioritized for action by leaders while the prioritization of work comes for the users comes directly from the insights gained during the retrospective itself. This session will include an overview of how the Retrospective Radar, the reporting mechanisms, and Watson Natural Language Processor are being used at scale today and a live, interactive session using Mural for all session attendees to participate in simultaneously.

At IBM, we have averaged over 200 individual feedback entries per month, acted upon at scale. The unique reporting we leverage using Watson Natural Language Processor and a custom reporting tool allow for granular feedback review and an aggregated feedback representation for all of the Agile Digital Sales teams. I will be sharing the how we’re leveraging qualitative feedback in a quantitative way, which translates for any and all Agile teams.