We are in the Experience economy today. The key differentiator in business success is the user experience ‘Wow factor’. However, such innovations won’t succeed unless we get the people behind it. The surest route to win their people is to involve them in the process of generating ideas. The danger is that the involvement of many people with different perspectives will create chaos and incoherence.
Organized innovative processes embrace focus and instill confidence. Most humans are driven by a fear of mistakes, so they focus more on preventing errors than on seizing opportunities. They opt for inaction rather than action when a choice risks failure. But there is no innovation without action—so psychological safety is essential. That’s what the application of “Design Sprints” does for us, each step of the Design sprint generates a clear output that the next activity converts to another output until the organization arrives at an implementable innovation.
Design Sprint creates an environment where an innovator lives the customer’s experience. This immersion in customer experience emerges thoughts for deeper insights. Design sprints connect immersion to the emergence in an amazing framework giving rise to an innovative solution build with employee engagement to meet customer expectations.