It is a new year which brings all good things and agreeable people correct? Oh no, new year and there are still difficult people? Unfortunately YES but knowing: WHO the difficult people are and HOW to cope and manage them is Key to Success! Also, let’s have fun and determine if YOU have ever been that difficult person! This topic is not to be missed ~ the role-play alone might cause some fun flashbacks along with learning. Janet will be facilitating this session.